Here are some troubleshooting techniques I use when someone can't access the web conference room. Generally this happens only the first time trying to enter the web conference room.
On the log in page of the Vereconference web conference room there is a snipit piece of code that has to save on your computer for you to access the web conference room. Generally this is an automatic process. Sometimes depending on your computer settings though a pop up blocker or fire wall will get in the way and not let this code load properly.
If you are having trouble accessing the web conference rooms you will need to allow pop up's, change your active X settings and sometimes adjust your firewall settings. Once the code is downloaded on your computer you can re-adjust back to the orginal settings.
If you have been accessing the web conference rooms, but all of a sudden one day you can't access them. Here are some general trouble shooting techniques. First start off deleting your temporary internet files and cookies from your computer. Run a anti-spyware program to remove any spyware you may have on your computer. Shut your computer off and unplug it for 10 seconds. Then reboot your computer and try accessing the web conference room again.
If you have taken off the Microsoft Java and installed Sun Java you shouldn't have problems with spyware. It's my understanding the new Microsoft Vista comes with the Sun Java engine so hopefully running the anti-spyware programs won't be nessary down the road.
Most of the time if you go through these trouble shooting steps you will then be able to access the web conference rooms. These are trouble shooting techniques I use for many instances not just entering web conference rooms.
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Cindy McAsey
Barefoot in the Garden
888.272.6701
Web Conference Service
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